Olmstead & Associates

Olmstead & Associates is a practice management, marketing, and technology consulting firm that works with law and other professional service firms ranging in size from 100 professionals to firms with solo practitioners. The firm, founded in 1984 and based out of St. Louis, Missouri, serves clients across the United States assisting them with implementing change and improving operational and financial performance, management, leadership, client development and marketing. Our clients benefit from our results-orientated team approach to consulting engagements where we focus on implementing change and improvements rather than simply providing advisory services. We partner with our clients and serve as a member of our clients management team and function as an advisor, coach, teacher, and facilitator. Our coaching program provides attorneys and staff with one-on-one as well as group coaching to help them get “unstuck” and move forward on initiatives, reinventing both themselves and their law practices.

Blog Authors

Latest from Olmstead & Associates

Question: 
I am the owner of a three attorney general practice firm in Chicago, Illinois. The other attorneys were recently hired associates right out of law school. We have two legal assistants, one paralegal, and a receptionist/bookkeeper. I manage the firm and practice law. I am finding it more and more difficult to do both and I am discovering that I enjoy managing and running the business more than I do practicing law. I would like to spend all of my time to running and managing the firm. Your thoughts are welcomed.
Response: 
You are not alone. This is a
Continue Reading Law Firm Owner – Lawyer or Businessperson?

Question:
Our firm is a 24 attorney firm in Memphis, Tennessee.  We have 10 partners – five of which are in their early 60s. We represent small to mid-size business clients. Recently we have been discussing the eventual retirement of the senior partners and approaches to client transition. We would appreciate your thoughts.
Response:
Client transition involves different challenges that have to be overcome in order to successfully transition client relationships. Consider the following challenges and hurdles:

  • Relationships take an investment of time and must be nurtured on behalf of the parties making the introductions and connections as well as the parties

  • Continue Reading Law Firm Succession Planning – Client Transition in a Multi-Partner Firm

    Question:
    I am the owner of a small estate planning firm in Columbus, Ohio. Besides myself there are two associates working in the firm. I am 67 and the associates are in their early-fifties. I am planning on retiring in the next couple of years and moving to Florida. I would like the practice to continue after my retirement and I would like to (in order of priority):

    • Provide a home for my employees and for their future employment.
    • Provide ongoing and future services for my clients.
    • Receive some value for the goodwill for my practice.

    What is my best
    Continue Reading Law Firm Practice Sale to Another Firm or Merger v.s. Internal Sale to Associates

    Question:
    I am a partner in a six-lawyer plaintiff personal injury firm in Indianapolis, Indiana. There are three equity partners and three associates in the firm. We are in our 20th year of practice. The equity partners are in their mid fifties and our associates are in their late 30s and early 40s. The firm started out as a general practice firms and ten years ago we began focusing one hundred percent on personal injury plaintiff work. Our cases range from typical auto accident and slip and fall cases to medical malpractice, product liability, and complex catastrophic injury cases. While
    Continue Reading Non-Lawyer Ownership and Investment in Personal Injury Plaintiff Law Firms

    Question:
    I am a partner in a eighteen – lawyer insurance defense firm in Houston, Texas. There are ten equity partners and eight associates in the firm as well as an office manager/bookkeeper and six other paralegals/legal assistants. We started the practice nine years ago. Other than administrative matters handled by our office manager, the management of the firm is handled by involvement of all the partners. Currently, we are getting more and more frustrated with this method of governance and management. It takes forever to make decisions and the quality of our decision-making leaves a lot to be desired.
    Continue Reading Law Firm Management Structure for a Small Insurance Defense Law Firm

    Question:
    I am the sole owner of a 20 lawyer litigation firm in Chicago. There are five seasoned non-equity partners and fourteen associates in the firm. I am 63 and trying to figure out what to do with the practice. While I am not ready to retire in the next several years I do want to slow down and be retired in five to seven years. How should I approach my transition and exit from the firm? You feedback would be appreciated.
    Response:
    You have a valid concern that is shared by many.
    The pending retirement of the baby boomer
    Continue Reading Law Firm Owner’s Transition and Exit Strategies – Clients and Management Roles

    Question: 
    I am a partner in a 30 lawyers insurance defense firm in Phoenix, Arizona. We have 7 equity partners, 10 non-equity partners, and 13 associates. We represent insureds through insurance companies that are our clients and pay our bills. We also represent self-insured companies as well. Our firm is in second generation. The original founding partners have all retired and they are the ones that brought in all of the clients and managed and ran the firm. The firm was primarily run by a strong managing partner. Since the founding partners retired we have been struggling in managing the
    Continue Reading Law Firm Leadership – Midsize & Smaller Firms

    Question:
    Our firm is a two partner general practice firm in Akron, Ohio. I am 70 and my partner is 68 and contemplating retirement in the next few years. There are no other lawyers in the firm. We have two paralegals, one bookkeeper, and a receptionist. We have tried associates in the past but after we train them up they leave and go to larger firms. Our main concern is that we want a future home for our employees and our clients. We have been discussing whether a merger would be a good option for us. It seems that we
    Continue Reading Law Firm Succession and Exit Planning – Merger Option for Small Firms

    Question:
    I am a partner in a five lawyer firm in Columbus, Ohio. There are two partners in the firm and four associates. Our practice specializes in corporate business law and is one hundred percent transactional. We do not do any litigation work. Several of our associates started in BigLaw. All of our associates have been practicing for over ten years and some longer than that. None of our associates bring in – originate any client business. They are paid salaries and discretionary bonuses. While we have a billable hour requirement of 1600 hours none of our associates are even
    Continue Reading Law Firm Associate Compensation and Bonuses – Salaries & Fee Production

    Question: 
    Our firm is a 14 lawyer firm in St. Louis, Missouri that focuses on small businesses – both transactional and litigation matters. There are eight equity partners, two non-equity partners, and four associates in the firm. We are managed by a three member management committee and a firm administrator.
    While we have been successful over the past fifteen years since the formation of the firm, we are experiencing numerous issues including:

  • Defections of partners, associates, and others leaving the firm.
  • Difficulty in finding, hiring, and retaining attorneys and staff.
  • Dissatisfaction by lawyers in the firm concerning the way things

  • Continue Reading Law Firm Leadership – Responsibility of the Partners

    Question: 
    I am the founder and owner of a business law firm in San Diego, California. There are 9 associates, four paralegals, and three administrative staff members working in the firm. I founded the practice 20 years ago and I have never had a partner in this firm. I was involved in a partnership in another firm prior to forming this firm. There were partnership issues which is the reason why I left and started my own firm. I have enjoyed the freedom of sole ownership but I now believe that in order to get to the next level, retain
    Continue Reading Law Firm Partnership – Bringing in a Partner – Issues to Consider

    Question: 
    I am the owner of a three attorney law firm in Rockford, Illinois. While we do a lot of business litigation we are primary a general practice firm that serves individual clients. There are two associates in the firm in addition to myself, two paralegals, and a receptionist. We outsource the bookkeeping work to an accounting firm. We have been having issues with the accounting firm and I am considering bringing the accounting in house and hiring a bookkeeper that can also handle office management responsibilities as well that I currently have to perform. I know that many law
    Continue Reading Law Firm Administrator and Firm Size

    Question:
    I am a partner in a seven lawyer firm in Mesa, Arizona. There are five partners in the firm. We are a boutique business litigation firm that was formed seven years ago.  I am 64 and the others partners are 62, 60, 55, and 53 respectively. I would like to retire in the next few years and our firm has never really discussed or planned for partner retirements. We don’t even have a partnership agreement. I would appreciate you thoughts.
    Response:
    At a personal level, you should admit to yourself that, regardless of your current age, you are getting
    Continue Reading Law Firm Succession Planning and Retirement – Coming to Terms with Aging

    Question:
    I am a 64 year old lawyer that owns a small general practice law firm in Springfield, Illinois. There are two associates in the firm and two staff members. I have been thinking about retirement and how I should begin planning for it which I have not done. I love the work that I do for clients and have very few other interests. I get satisfaction and fulfillment from my work. I really want to work for ever. I would appreciate you thoughts.
    Response:
    You are not along. I have many lawyer clients that are in the 80’s and
    Continue Reading Law Firm Succession Planning – Retire or Continue Working?

    Question: 
    Our firm is a four attorney estate planning firm in Orlando, Florida. I am the owner of the firm and the other three attorneys are associates. We have three paralegals, a bookkeeper, and two administrative assistants. Approximately sixty percent of our practice is estate planning, thirty percent probate and trust administration, and ten percent elder law and special needs planning.
    Our major challenge is finding and retaining paralegals. Over the years it has been our practice to hire experienced paralegals with three to five years experience. While this worked for us in the past we are currently experiencing high
    Continue Reading Law Firm Talent Management – Acquiring, Training and Retaining Paralegal Staff

    Question:
    Our firm is a twelve lawyer business law firm in San Antonio, Texas. We handle business transactions as well as ligation. Three of us partners started the firm seven years ago and the firm has grown since then. Currently there are seven equity partners and five associates in the firm as well as six legal assistants/paralegals and a bookkeeper. One partner serves as managing partner. The managing partner handles all of the administration except for the basic bookkeeping. Many management decisions require the approval of all of the partners. We are beginning to feel that we have outgrown our
    Continue Reading Law Firm Management Structure and Governance