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John W. Olmstead, MBA, Ph.D, CMC, (www.olmsteadassoc.com) is a past chair and member of the ISBA Standing Committee on Law Office Management and…

John W. Olmstead, MBA, Ph.D, CMC, (www.olmsteadassoc.com) is a past chair and member of the ISBA Standing Committee on Law Office Management and Economics and author of The Lawyers Guide to Succession Planning published by the ABA. For more information on law office management please direct questions to the ISBA listserver, which John and other committee members review, or view archived copies of The Bottom Line Newsletters. Contact John at jolmstead@olmsteadassoc.com.

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Law Firm Back Office Operations Improvement with AI – How and Where to Begin

November 11, 2026

Question:

I am the managing partner in a twelve-lawyer estate litigation law firm in Chicago. I believe that our firm needs to be doing much more with AI implementation in our firm. We are using AI for legal research, litigation support, and general case related support activities. However, we have not implemented AI at all in general administrative and accounting operations which are areas where we have five staff employees handling a variety of tasks. I believe that we are inefficient and over staffed. I am having a tough time finding where to start so we can get a handle…

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