At my firm we have set up channels for all of our active clients. Each team member posts regularly on the progress of the case, keeping everyone else in the loop. For example, when we receive a discovery request, the person processing it posts the date it was received with a tag notifying the primary lawyer on the case. Other posts include memos regarding phone calls, next actions, future court dates and any other information pertinent to the case. We also post questions to each other: e.g. “have we gotten the expert report yet?” The application also allows us to post PDFs, website links, word documents and virtually other reference materials to the particular client channel. All communications are thus saved in the dedicated client folder and serve as a future reference. When the case is concluded we archive the information within the application.
We do not use Slack in lieu of our calendar; we still keep a separate calendar for all dates. But we do post critical dates as reminders for the team. Also, Slack has a To Do feature that allows us to post assigned tasks to the case file.
Inasmuch as this is a cloud based application, we have access to it through our office and on our individual phones and laptops. The app. also allows us to send direct messages that are not linked to a particular file such as “wanna have lunch” type communications. We have also set up a general channel for non-client based communications or notifications affecting everyone on the team (e.g. we are having our Christmas party at…)