mark c. palmer

Latest Articles

Today’s attorneys have discovered the importance of online lawyer reviews. While one bad review has the potential to cripple a firm, a few good reviews can provide a ton of marketing power. Timely, effective management of your online reviews can be a strong tool for generating leads. Online platforms are putting your firm’s profile as the lead component of search results, whether you’ve claimed the profile or not. Establishing and maintaining your online business presence across multiple platforms like Google, Yelp, LinkedIn, Facebook and Avvo, often starts with claiming your business and professional profiles. While you don’t have control of…
“Only one thing is impossible for God: to find any sense in any copyright law on the planet.” – Mark Twain, The Complete Works of Mark Twain: Mark Twain’s Notebook 381 (Albert Bigelow Paine ed., 1935). Twain’s documented frustration notwithstanding, the highest Court in the land will soon weigh in on a unique aspect of copyright law – copyrighting the law itself. The facts seem simple enough: PublicResources.org bought a copy of the official statutory code with official annotations (OCGA), copied it and uploaded it to the internet so the public could have free access to the law. Georgia claimed…
What channels of trust have you built lately? Put another way, what social capital tracks have you put down to promote and maintain the delivery of your firm’s services? Whether you’re the managing partner at a large firm or a solo practitioner, part of your job as a professional is being attentive to your social capital networks. This could include anyone from friends, neighbors and former classmates, to colleagues in civic organizations and legal associations. Your network also intersects with those of your employees; and together, your firm’s social capital provides the foundation for a business to thrive. However, you…
When was the last time you evaluated your legal services in terms of client expectations? How about your legal marketing plan? For most, it’s rarely, if ever. Yet, we work in a service industry. While the maxim “the customer is always right” might seem misplaced in the legal profession, it doesn’t diminish the importance of taking a client-centered approach to the delivery of legal services. According to the 2018 Clio Legal Trends Report: “Clients may be the ones to set expectations for law firms, but lawyers are ultimately responsible for delivering on those expectations by finding solutions that are…
Many people don’t seek legal assistance because they simply don’t know that they need legal help. They don’t realize they have a legal problem that has a legal solution. This education gap is where the access to justice issue begins, but isn’t where it should end. Can technology help improve access to justice? Increased accessibility and technology that identifies and addresses legal problems are gradually reducing barriers to equal justice under the law for all. Yet, we have a long way to go. For instance, over 90 percent of Americans have a smartphone, yet only one percent have a legal…
Do junk and spam emails overflow your inbox? What about those emails that appear to be from a friend or colleague, but you’re not quite sure? Or an unsolicited business opportunity that seems too good to be true? Cybercriminals bombard us with new tricks and ploys asking victims to grant access to otherwise protected accounts and data, often through phishing emails. A variation of this scam – spear phishing – takes a more targeted approach to a specific person or organization. Roughly $500 million a year is being scammed from phishing attacks alone, according to the FBI. And those…
Social media has changed the way we communicate and live. It’s an empowering tool for many people worldwide. Social media is also an extraordinary source of evidence. Our digital footprint grows daily with every photo posted, status updated and video shared. These footprints are hard to erase. The tweet of yesterday may become the exhibit of tomorrow’s litigation. This is especially true in criminal, family, personal injury and employment law. The duty of preserving social media evidence mirrors that of other electronically stored information (ESI). Likewise, that duty to preserve is triggered when a party reasonably foresees that that evidence…
Social media has changed the way we communicate and live. It’s an empowering tool for many people worldwide. Social media is also an extraordinary source of evidence. Our digital footprint grows daily with every photo posted, status updated and video shared. These footprints are hard to erase. The tweet of yesterday may become the exhibit of tomorrow’s litigation. This is especially true in criminal, family, personal injury and employment law. The duty of preserving social media evidence mirrors that of other electronically stored information (ESI). Likewise, that duty to preserve is triggered when a party reasonably foresees that the evidence…
You become a better problem solver by solving a lot of problems. In theory, a more experienced legal professional becomes a better problem solver. They’ve experienced the clear, common paths to address clients’ needs. They’ve tackled those crazy outlier circumstances that might turn on a buried statute or vague case law interpretation. They’ve completed the job, closed the client file, time and time again. Lawyers’ common path to problem solving usually goes like this: Get a massive amount of facts dumped on you (read: intake interview), determine what problems exist that the client knows about or not (read: issue spotting),…
Equal Justice is a basic right that is fundamental to democracy in this State, and the integrity of this State and this State’s justice system depends on protecting and enforcing the rights of all people. — Illinois Equal Justice Act, 30 ILCS 765/5(a). Ensuring every citizen has equal access to justice should be a core American value. But the reality remains that civil justice problems persist. Some surveys suggest that over 80 percent of people don’t have access to assistance for their legal problems. Some lawmakers suggest significant changes to our legal system to address this problem. However, many Illinois…