An American Bar Association study reported that 17 percent of all malpractice claims are the result of a poor attorney-client relationship, and nearly 75 percent of all grievances filed against lawyers are the result of poor communication.
The ISBA’s whitepaper on improving client communications provides practical guidance for attorneys to form better business relationships with their clients. Topics include potential causes for a breakdown in communication, internal communication issues, and steps to improve interactions with clients.
The whitepaper is one of many member resources available at Practice HQ, the ISBA’s one-stop microsite for practice management and technology information. Organized by the life cycle of a law practice, Practice HQ can help you start a firm, build, manage, protect, or wind down. Practice HQ content is members-only; you must log in to the ISBA website for full access.